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Why organizational change projects fail and how to prevent implementation disaster

Why Organisational Project Change Fail and How to Prevent Implementation Failure New IT installations often fail. At least that’s the widespread belief surrounding organizational project change initiatives today -- [...]

How retailers use data to improve product offerings and customer experiences

How retailers use data to improve product offerings and customer experiences When online wedding gift registry business Zola confirmed a new partnership with US home retailer Crate and Barrel [...]

Experiential commerce: the new norm for retail, and how to adapt even in a crisis

Experiential Commerce: the new norm for retail, and how to adapt even in a crisis Bricks-and-mortar is far from dead – at least, good retail isn’t. Give shoppers an amazing [...]

Omni-channel successes and failures: lessons learned from the coronavirus crisis

Omni-channel successes and failures: lessons learned from the coronavirus crisis Digital-first and omni-channel retailers have been more resilient to the coronavirus crisis than their traditional bricks-and-mortar competitors, experts say. Closed [...]

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