Professional Support Services

NaviWorld Singapore Pte. Ltd. has built its reputation on exceptional customer service and support.  Our staff is friendly and skilled in helping each client get the most out of their software solution.

At NaviWorld, we are dedicated to the long-term success of our clients and intended to be their reliable partner not only during system implementation but also during post-implementation as client business evolves.

Post-Implementation Supports

On-Going support

NaviWorld provides Ongoing Support Services regarding the daily usage of Microsoft Dynamics 365 Business Central and SAP Business One software solution and within period as specified in the Agreements between NaviWorld and Customers.  The Support services will include but not be limited to the following:

  • All questions regarding the daily use of the software provided by NaviWorld
  • Applications or those portions customized by the NaviWorld;
  • All questions regarding the daily usage of the custom-developed add-on solution
  • Issues regarding the processing of standard and custom reports;
  • Issues regarding Month End Procedures execution;
  • Software configuration issues and fixes;
  • Software help, guidance, and recommendations;
  • Guiding the customer’s staff through the process of installing and running any fixed routine to the program and data;
  • Any other issues regarding operations of the Software;

Please note: On-going Support Services will be performed by telephone, email, and remote access when required.

Additional Support

The Additional Support Services of Microsoft Dynamics 365 Business Central and SAP Business One software solution to be provided by NaviWorld to customers shall include, but not be limited to, the following:

  • Resolution of any identified and repeatable fault in the Software which includes program fixes and/or reconfiguration of application parameters;
  • Resolution of Software issues and faults not covered by the warranty agreement.
  • Provide training on the use of the Software, provided NaviWorld is advised of the training requirements three (3) weeks before the day the training is needed.
  • Update customers on new changes available and installation and implementation of updates and new releases of the Software;
  • Software configuration issues and fixes;
  • The rectification of lost or corrupted data.
  • Development of enhancements and modifications to the Software to meet new applicable regulatory, statutory, and/or legislative requirements or to improve customer’s productivity in general.
  • Continuous Improvement – Analysis of commonly occurring problems and recommendations to improve the overall productivity of customers in using the Software.

Please note: The additional Support Services can be performed onsite based on requests from customers.